Contact Us
Our dedicated support team is available to assist with all your gaming inquiries and account-related matters. We maintain multiple communication channels to ensure prompt resolution of your concerns while adhering to Australian gambling regulations and responsible gaming standards.
Support Channels and Response Times
We offer comprehensive customer support through various channels designed to accommodate different types of inquiries. Our support infrastructure operates in compliance with Australian Consumer Law and gaming industry standards.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | 2-6 hours |
| Phone Support | 9 AM – 11 PM AEST | Immediate |
For immediate assistance, utilize our online chat feature available directly through your account dashboard. Email inquiries can be directed to [email protected] with detailed descriptions of your concerns. Phone support is accessible at 1800-Gaming-AU for urgent matters requiring immediate attention.
- Account verification and security concerns
- Payment processing and withdrawal requests
- Responsible gambling resources and self-exclusion
- Technical issues and gameplay support
Last updated: January 18, 2026